An Overview of Teva’s Shared Solutions®

  • by  Rachel R.
  •   May 15, 2017

Rachel R. is a paid employee of Teva Neuroscience, Inc.

Find out how Teva's patient services program could help!

If you’ve been a part of the MS community for a while, you may have heard about Shared Solutions®. If you’re new to the world of MS, Shared Solutions® may be new to you.  Shared Solutions® is a program that I am proud to be a part of, because, for over a decade, it has been educating many people impacted by MS, including patients with relapsing-remitting multiple sclerosis (RRMS), friends, families and Care Partners.  

If your life has been touched by MS, then Teva’s Shared Solutions® could be a useful resource for you!  The people you’ll interact with at Shared Solutions® understand and care about you. While most services we provide — such as financial support — are specific to people who are taking Teva’s COPAXONE® (glatiramer acetate injection), there are still a variety of educational resources that can be utilized by anyone whose life has been impacted by MS.

Financial Support

Teva’s Shared Solutions® is is dedicated to helping those on COPAXONE® find affordable access. We have a team of dedicated Benefits Specialists who are happy to take your call, work on your behalf to navigate coverage concerns, and help you understand your insurance plan as it relates to COPAXONE®. They will perform an investigation into your benefits plan to see if it covers Teva’s COPAXONE®, and they will research your pharmacy benefits in order to determine the most convenient way for you to receive COPAXONE®.  

We might be able to help you with financial concerns getting in the way of starting and staying on Teva’s COPAXONE® therapy. For instance, you may qualify for COPAXONE Co-Pay Solutions®.  If you are eligible for this program, you can take advantage of lower co-pays for COPAXONE® 40 mg, which could bring your out-of-pocket expenses down to $0. Program restrictions may apply.

Training and nursing support

Teva’s Shared Solutions® is dedicated to providing you with the education and training necessary to support your COPAXONE® therapy experience. Our trained nurses are caring professionals who can partner with you and offer injection-related support to help you maintain your commitment to your treatment goals. The training provided by our Teva-trained nurses can be customized to your specific needs, and you can request training at any time throughout your COPAXONE® therapy experience. There is no limit to the number of times you can ask for support. Through Shared Solutions®, Teva offers free injection training, where our nurses can review your injection technique and offer pointers. 

Shared Solutions® also offers 24/7 MS-certified nursing support, even on weekends and holidays — and it just so happens that I am one of the nurses who takes those calls!

Educational support

Wherever you are in your therapy experience — whether you are just getting started on Teva's COPAXONE® or in a place where you are renewing your commitment — Shared Solutions® can help keep you informed, educated and connected. We strive to provide you with personalized services and support tools for every stage of your COPAXONE® therapy experience, and we can connect you with the resources, people and programs to support you

Did you know that Shared Solutions® can connect you with someone who has a relapsing form of MS?  Well, we can, and we are happy to match you with an MS Peer so you can get support from someone who can relate to your experiences living with RMS. MS Peers are compensated by Teva Neuroscience, Inc.

Whether or not you are taking COPAXONE®, Teva’s Shared Solutions® wants to help keep you connected with the MS community. We offer live educational events, webcasts and teleconferences, because we want to make sure you can access the information you want when and how you want it. 


Another way to stay connected within the RMS community is to join Teva’s Lift MS® Facebook page!   Through information and support, Lift MS® strives to raise awareness about life with RMS while helping you connect with other members of the community. You can also connect here by leaving us a comment.

I hope you were able to learn something new about Teva’s Shared Solutions®! Whenever you’re ready to start utilizing our services, or if you have a question, we’re here and ready to talk. You can reach Shared Solutions® at 1-800-887-8100 or by registering online. We are in the office from 8 a.m. to 8 p.m. CST Monday through Friday, but remember, there’s always an MS-certified nurse available. I hope to speak with you soon!

Rachel R.

Shared Solutions® Nurse

About The Author

Rachel R., RN, MSN, MBA, MSCN is a master’s prepared, MS Certified Nurse who works at Teva’s Shared Solutions®. She has eight years of nursing experience, with more than three of those years dedicated to working with multiple sclerosis patients.

See Important Safety Information below and full Prescribing Information for Copaxone® (glatiramer acetate Injection).

COP-45247 May 2018
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3 Comment(s)
  • James | June 07, 2017
    You have alway been there for me
    • Teva's Lift MS® Team | June 08, 2017
      We’re so glad to hear our community has been helpful to you, James. You’re part of what makes this blog great!
  • Dianne | June 13, 2017
    I was diagnosed with rms any information on rms is appreciated, I have done exercises, eating right. Anything like that is appreciated. Thank you.
  • Rebecca Nall | October 26, 2017
    I filled out the application for assistance and the last section said I was 80% complete. Did you get app? After I click to complete, nothing happened.
    • Teva's Lift MS® Team | November 08, 2017
      Thank you for reaching out, Rebecca. You can give Shared Solutions® a call at 1-800-887-8100 to complete your registration. We hope this helps.